General
Policies
Adorable Baby Clothing specializes in
providing high quality products and friendly service at a fair
price. Our goal is to meet and exceed your expectations in
quality of product, customer service, and delivery times.
We work very hard to meet those goals with every single order. If you have any questions on ordering, returns, or policies,
please contact our customer service department at
customercare@adorablebabyclothing.com
.
Product Availability & Substitutions
There are times when we are out of stock on items, or a manufacturer
has items on backorder. Adorable Baby Clothing reserves the right to substitute
items to avoid delays in your orders delivery. If a substitution is
necessary, or an item is on back order, we will attempt to contact
you before substituting, however if there is an extended period an
item may be on back order, we may simply substitute an item of equal
or higher value to fill your order.
Payments
Adorable Baby Clothing accepts
credit card payments of MasterCard, Visa, American Express or
Discover. PayPal is also accepted. Credit card payments may be made through our
secure server, or you may call to place your order Toll Free
1-888-816-9011 Monday thru Friday 9 AM - 4 PM Central Time.
Orders
totaling $100 or more and paid for by credit card may be called for
verification. Please be sure you include your daytime phone number
with your order, so as not to delay delivery.
International Shipping:
PLEASE NOTE: DUE TO
RECENT CREDIT CARD FRAUD, INTERNATIONAL ORDERS WILL ONLY BE
ACCEPTED THROUGH E-CHECK VIA PAYPAL. ONCE THE CHECK
HAS CLEARED YOUR ORDER WILL BE PROCESSED AND SHIPPED. WE
APOLOGIZE FOR THIS INCONVENIENCE BUT ADORABLE BABY CLOTHING IS
INTERESTED IN PROTECTING THE INTERESTS OF IT'S CUSTOMERS.
Credit Card
Security
At Adorable Baby Clothing, your payment information is encrypted and sent through
our secure server to be processed. No credit card or personal
information is ever sent via email or other non-secure means. Your
information is kept private. We do not share your private
information with anyone. All orders totaling $100 or more and paid
for by credit card will be called for verification. Please be sure
you include your daytime phone number with your order, so as not to
delay delivery.
Returns
Personalized Items are NOT
returnable.
Halloween Costumes are NOT returnable.
Clearance Items are NOT returnable.
If you have any problems with your order once you have received it,
you need to contact us concerning returns, exchanges or replacements
within 10 days of the date of receipt of your order.
--All
returns must have an Return Authorization# issued by our customer service department.
--All returned packages must have the RA# clearly printed on the
outside of the package.
--Returns must be received within 10-days of the date that the RA#
was issued.
--After 10-days the RA# is no longer valid, and
your return will not be accepted and no credit will be issued.
--If you have not contacted us within 10 days of receiving your
order, no refunds will be given.
--Packages without an RA# will not be accepted by our shipping
department.
--Returns must be sent freight pre-paid or they will be
refused.
--Products must be returned to us in original
packaging with all accessories, and tags attached.
--No credit
or exchanges will be made without the returned items being
received in our warehouse and inspected.
--Sorry, absolutely no cash refunds.
--Returned items will be exchanged for merchandise of equal value
or refund of method of payment originally used. There is
no restocking fee for exchanging an item.
--If a refund is issued, there may be a 15% restocking fee (applicable
reasons for a Restocking Fee: It is a Special Order
item (i.e., boy's suits, flower girl dresses, christening gowns
and suits, holiday clothing, made to order items such as those
by Bizzie Bumpkins); you do not return the item within 10-days of receiving the
Return Authorization; tags are missing; if clothing is received
back wrinkled).
--Shipping costs are
non-refundable, unless Adorable Baby Clothing made a mistake. If an item is returned for size or color exchange, it must be exchanged
for an item of equal value; if the need is for an item of higher value,
payment must accompany the returned item.
--Each customer is responsible for shipping
charges for the replacement items.
If you have any questions on
these policies, please contact our customer service department,
at
customercare@adorablebabyclothing.com,
or call at 1-888-816-9011.
Estimated Shipping Charges
|
US Order Total |
US Lower
48 States |
US
Alaska & Hawaii |
Express US Shipping |
Canada
Shipping |
|
$1.00 - $10.00 |
4.95 |
6.95 |
23.95 |
12.95 |
|
$10.01 -
$25.00 |
8.95 |
10.95 |
28.95 |
14.95 |
|
$25.01 - $50.00 |
9.95 |
12.95 |
33.00 |
15.95 |
|
$50.01 - $75.00 |
12.95 |
15.95 |
35.95 |
18.95 |
|
$75.01 - $100.00 |
15.95 |
18.95 |
38.95 |
21.95 |
|
$100.01 - $200.00 |
19.95 |
21.95 |
45.00 |
25.95 |
|
$200
or Above |
11% |
13% |
20% |
16% |
Adorable Baby Clothing and
PCS has no control over shipping carriers such as USPS or
UPS and shall not be liable for any delay in the delivery or
shipment of goods, or for any damages suffered by reason of
such delay or damaged caused by freight handling.
IMPORTANT: Standard
Delivery Times:
Please
check the following
time frames BEFORE
emailing
or calling for
status information.
Please plan on the
following delivery
times....
BUSINESS DAYS
are Monday through
Friday. Saturday,
Sunday, and Holiday
Days freight doesn't
move, and we are not
in our offices to
pack or ship
orders.
If your order was
placed after 1 PM
Central Time, it
will count on the
NEXT Business Day.
|
SPECIAL
ORDER
ITEMS: |
Special
order
item
allow
7-10
days for
shipment,
that
means
you will
receive
the
package
within
7-10
business
days. |
|
Personalized
Orders: |
5-7
Business
Days to
ship,
then 2-3
days to
you |
Custom
Made
Items
|
5-7
Business
Days to
ship,
then 2-3
days to
you |
We will do
everything we
possibly can to ship
all orders in a
timely manner.
Custom and
personalized items
can take a little
more time, and we
appreciate your
patience. If you
have special
circumstances that
require quicker
shipping, please let
us know and we will
do what we can to
meet your deadlines.
|
|
|
|
Express Shipping: Express shipping is not
necessarily overnight shipping. It will depend on the
item ordered (i.e.-- if it is special order item, and it
takes us several days to get the item, then it will take longer
to get to you), and availability to ship Express.
Generally Express shipping, if offered, is 1-2 days, IF the
article is in stock in our warehouse.
Express Shipping is generally not available on personalized
items. If you need something that is not in stock we
do have the capacity to ship directly from some of our vendors.
If you have questions or concerns we suggest you write us with
the item number, date needed & your zip code, at
customercare@adorablebabyclothing.com,
so that we can give you an specific time you could expect the
item.
International Shipping:
PLEASE NOTE: DUE TO
RECENT CREDIT CARD FRAUD, INTERNATIONAL ORDERS WILL ONLY BE
ACCEPTED THROUGH E-CHECK VIA PAYPAL. ONCE THE CHECK
HAS CLEARED YOUR ORDER WILL BE PROCESSED AND SHIPPED.
WE APOLOGIZE FOR THIS INCONVENIENCE BUT ADORABLE BABY
CLOTHING IS INTERESTED IN PROTECTING THE INTERESTS OF IT'S
CUSTOMERS AND OWN BUSINESS. Shipping time frames are
not available on international orders. While orders are shipped airmail,
there are too many variables including the postal service in the US,
customs and the postal service in the other country for us to provide an
accurate time frame. In general, please allow at least 2-4 weeks for
delivery of your order. Express shipping is NOT available on
International orders.
